The Capstone cases course is intended to integrate the previous courses and allow students to deepen and apply their insights in a ‘Living Case’. For this we will work closely with a multinational company. In a series of visits with company presentations and interview sessions, student teams will analyse real multi-faceted business issues in which ICT plays a central role. Based on their findings and supplementary research they will then present their results to the company’s management. For 2007-2008 students worked with a multinational printer/copier manufacturer on issues related to customer intimacy. In 2011 students worked with a multinational financial organization on ways to make its key performance indicators more meaningful for IT staff.